❓ Frequently Asked Questions
1. Are you a factory or trading company?
We are a professional factory established in 2006, featuring over 200,000 square meters of production space and a dedicated workforce of over 1,600 employees.
2. What are your standard payment terms?
T/T and L/C are our most common payment methods. Specific terms can be discussed and finalized prior to issuing a purchase order.
3. What type of packaging do you provide?
We offer neutral branding in standard gift or brown boxes, all tested to international shipping standards. Customized packaging designed to your specific requirements is also available.
4. What is the lead time for samples and bulk orders?
Sample lead time is typically around 10 days. For bulk orders, the standard lead time is approximately 35 days after receipt of payment, depending on quantity and specs.
5. Do you offer OEM/ODM services?
Yes, we have experienced in-house industrial design and engineering teams that can transform your concepts into finished products with consistent communication throughout the project.
6. What is the warranty period for the height adjustable desk?
This model comes with a 2-year warranty covering the motor and structural components to ensure long-term reliability for your office setup.