❓
Frequently Asked Questions
Q1: Can you make our own design for multiple categories with small quantities?
A: Yes, we can. We have our own professional design team and support low MOQ across different categories. Our on-site warehouse is one of our key strengths in managing diverse orders.
Q2: How do you control product quality?
A: We have a dedicated QC team for every item and order. We arrange inspections and provide reports for your confirmation. We perform 100% inspection to ensure an extremely low defect rate.
Q3: What is the estimated delivery time?
A: Samples typically take 5-7 days. For bulk orders, it depends on the quantity, but normally takes around 30 days after receiving the deposit and confirming all details.
Q4: What are your payment terms?
A: We usually accept 30% T/T in advance and 70% before shipment or against a copy of the BL. Other terms can be negotiated based on the specific order.
Q5: How do I place an order?
1. Sample approval.
2. Client makes a 30% deposit or opens an LC after receiving our PI.
3. Client approves the PP sample and receives testing reports if necessary.
4. Final Random Inspection (FRI).
5. Shipment arrangement.
6. Supplier prepares necessary documents.
7. Client effects balance payment.
8. Supplier sends original documents or releases goods via telex.
Q6: Do you offer a quality warranty?
A: Yes, we provide a quality warranty for 60 days after the shipment date to ensure customer satisfaction.
Austin Home
